Shipping
Melted currently ship worldwide.
We use Evri tracked delivery for all of our deliveries & tracking numbers will be updated once your order has been completed.
Returns
Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item, this does not include postage. We do not cover return postage.
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Please note sale items, wax melts, cosmetic items are non-returnable.
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If the items are faulty when the consumer receives them, the consumer must notify Melted upon receipt of faulty goods.
It is recommended that Royal Mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge incurred.
Any returns lost in the mail service are not the responsibility or liability of Melted it is you the consumer that must file a claim with the courier service you used.
All made to order, personalised & customised items are non-returnable unless they are faulty.